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Join the Team! Two Employment Opportunities Available at PAR/WACHA

Auditor/Trainer & Member Service Positions

Employment Opportunity

Auditor/Trainer Position

PAR--Payment Advisory Resource and WACHA--The Premier Payment Resource are looking for an individual to join our team as an Auditor/Trainer. The preferred candidate will be able to perform ACH audits and risk assessments as well as remote deposit capture risk assessments for member financial institutions. This person will also assist conducting in-person and remote training sessions. Skills needed include: a strong background in ACH (having an AAP is required), some experience in payments-related auditing or risk assessments, some knowledge of check, image, RDC processing, and a willingness to develop and present educational sessions on payments.

Qualified candidates must be willing to travel statewide 40-50% of the time. Forward your resume and salary requirements to Andy Barlow, Executive Vice President, at abarlow@wacha.org or mail to W177N9856 Rivercrest Drive, Suite 105, Germantown, WI 53022.

RESPONSIBILITIES:

  • Complete ACH Audits for member financial institutions when contracted
  • Complete ACH Risk Assessments for members when contracted
  • Complete RDC Risk Assessments for members when contracted (travel for these three items can be significant)
  • Assist in the updating of the tools used for each of the above services at least yearly
  • Travel at least 50% of the time
  • Assist in the scheduling of Audits and Risk Assessments
  • Assist with webinars and face-to-face classes on the ACH Audit and on the Risk Assessment requirements
  • Assist with developing and executing promotions and initiatives to increase compliance services used by members

NECESSARY SKILLS:

  • AAP (Accredited ACH Professional) preferred as well as any audit certifications or accreditations
  • Check, Image, and RDC knowledge preferred
  • 2+ years experience in bank audit, operations or compliance
  • 2-year degree in accounting, finance, or business, or commensurate experience
  • Self-motivated, able to work independently
  • Strong communications skills: verbal, presentation, and written
  • Proven track record of delivering a high quality product under pressure
  • Well-developed skills in Microsoft products

Preferred Experience & Job Skills

  • NCP (National Check Professional) and/or strong check operations experience
  • Public speaking/training
  • Understand and display high levels of internal and external customer service
  • Strong oral, written and interpersonal communication skills
  • Ability to plan, organize and manage multiple priorities under sometimes strict time guidelines
  • Ability to travel in state with occasional overnight required (40-50%)

Member Service Position

WACHA--The Premier Payment Resource is looking for an individual to join our team for membership support and communications. We are a membership-based organization for financial institutions and companies. We provide support and offer services on payment systems. In this position you will serve as the primary contact person for all of WACHA’s member services and communications needs. Responsibilities will include working with both internal staff and external members to communicate WACHA member benefits and services accurately, efficiently and timely.  

JOB SPECIFICATIONS

Desired Education and Experience

  • Minimum of a high school degree
  • Business school degree or some college is preferred
  • Website design experience preferred
  • ACH network knowledge and Accredited ACH Professional (AAP) preferred; otherwise, expected that this individual will become AAP Accredited within 2 years of being hired
  • Must be proficient at the following Microsoft Suite of software: Word, PowerPoint, Excel, Outlook
  • Have an understanding of how computer databases operate

PRIMARY RESPONSIBILITIES

  • Member services and customer service
    • Respond to member requests, answer member questions and resolve member problems in a timely, professional, and knowledgeable manner
    • Research and/or refer questions/responses to management and other staff members, as appropriate
    • Ensure the membership is aware of the products and services offered by WACHA and as opportunities present themselves, cross-sell WACHA services to member and potential members
  • Telephone coverage
    • Answer all phone lines in a timely and courteous fashion
    • Screen all calls and determine to whom calls should be referred
    • Answer basic caller questions, leave members with a positive experience
  • Coordinate the efforts on new members and on recruiting non-members
    • Assist with new or prospective members regarding the regular membership program, the affiliate program or any other programs approved by the Board
    • Maintain the non-member Financial Institution list and work with the Director of Association Services to get regular communications to them on member benefits
    • Ensure prospective members are aware of the products and services offered by WACHA
  • Update and maintain the WACHA website
    • Help with maintaining the WACHA website
    • Review and update WACHA’s sample complementary documents, including forms, agreements, policies, procedures, etc.
    • Work with other departments to ensure all sections of the website are kept up-to-date
    • Post important memos and other industry updates to the News section of the website in a timely manner
    • Review and update the homepage which highlights important events or news, in accordance with WACHA web branding standards
  • Administer and maintain the membership data base (WebSuite)
    • Add/change workshop and webinar information
    • Update member information such as mergers, new members and changes to people records

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