W177 N9886 Rivercrest Dr.,
Suite 112
Germantown, WI 53022
Phone: 262-345-1245
Toll Free: 800-453-1843
Fax: 262-345-1246
Email: info@wacha.org
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Do you know what your requirements are under the Check 21 Act? Are you prepared to answer consumer questions regarding Check 21? Does your Operations staff know how to handle re-credit claims?
The final regulation is out and the Check 21 Act became law on October 28, 2004. The law requires that each financial institution educate it's staff and customers/members regarding Check 21 and substitute checks regarding what you and they need to know concerning Check 21. Luckily, WACHA is here to help you out.
check 21 educational materials
In addition to our training programs, WACHA also has available materials to help you educate both your employees and the consumer on how Check 21 will impact them.
- Check 21 Tool Kit – WACHA has developed a tool kit containing all the information you will need to train your Retail and Operations staff on what they need to know regarding Check 21. Included in the tool kit is a glossary of terms, the anatomy of a substitute check, sample disclosures and language for recredit claim notices, error resolution procedures, substitute check return processing and a turn key Check 21 PowerPoint presentation.
- Check 21 Consumer Statement Stuffers – This stuffer explains to the consumer what a substitute check is, how it looks and under what conditions they might receive one.
- Check 21 Q & A Cards – These easy to read Q & A cards are specifically designed for use by the financial institution frontline and customer service personnel to answer theirs and their customers’ questions regarding Check 21 and how this legislation affects them.
- Check 21 vs. e-Check Applications Consumer Statement Stuffers – In order to educate the consumer regarding Check 21 and substitute checks, WACHA has developed a brochure entitled "Hey, what's happening to my checks?" Designed in an easy to understand question and answer format, this brochure addresses the consumers most commonly asked questions regarding what Check 21 is, how it differs from other e-Check applications (such as ARC) and what they should do if an error does occur.
check 21 training
A series of training sessions (both in-person and webinars) to help you better understand your requirements and obligations has been scheduled. Refer to the WACHA Education tab on this website for a listing of all scheduled WACHA training for the year.
check 21 on-site training
Not only does WACHA offer training in the form of in-person sessions around the state and webinars that can be viewed from the comfort of your own office, the WACHA staff will come to you and present customized on-site training before, during or after regular business hours. We can train your customer service and frontline staff on what they need to know in order to answer consumers questions with regard to Check 21 and substitute checks. In addition, your customized training can include the basics of ACH and how to resolve customer/member problems including completing a Written Statement Under Penalty of Perjury form. But don't delay, call WACHA today to schedule your on-site training.
To order any of these materials, or for a registration form to attend any training session or to arrange for on-site training, call the WACHA office at (262) 345-1245 or (800) 453-1843, or email us at info@wacha.org.